• My Passport For Mac Support

. This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS.

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This answer explain starting macOS Time Machine backups to My Passport and External USB Drives. Direct Attached Storage Online User Guide and Solutions. This article explains how to safely eject a USB device from a computer. This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS.

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This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. This article explains how to backup and restore using the File History feature of Windows 10. WD Community It's taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don't think this should be a problem. I'm sorry, but those 16 inches are more than enough to damage a drive. The drive is probably physically damaged.

It doesn't take much of a bump to damage them. Professional data recovery is likely the only solution. Joe Well, yeah. Dropping the drive on the floor even from 12-16 inches will break it. Sorry, but if you need the data, you're looking at data recovery, and that's if they can help you. Dropping included, you have several kinds of issues that arise that can cause a drive not to read.

The drive itself is broken, which means you can only possibly retrieve your data through data reco.

My Passport For Mac Support

Hi azeripatriot, Welcome to the HP Forums! I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide. I understand that when you connect your passport drive it does not auto install. Does the power light on the passport drive come on? What is the error message you receive? Have you checked for any Windows updates?

You can run to help with resolving issues and looking for updates. If you believe it is a driver issue, you can download the software and drivers from the WD website. Here is the link. If you connect it to a different computer, does it install? They also have a diagnostic tool for testing the drives. Here is a link to their diagnostic tool.

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If this has not alleviated the issue, would you please provide your exact model of computer and the operating system you are running. Would you also provide the exact error you get when connecting the passport.